Support
Terms of Service
The rules for using the WallMuse store and buying from us — clear about what you can expect from us and what we expect from you.
1. Acceptance of terms
By accessing or using the WallMuse website, you agree to these Terms of Service. If you do not agree, please do not use our store.
2. Eligibility
You must be at least 18 years of age, or the age of majority where you live, to place an order.
3. Products
Our posters are printed to order on premium matte paper in 8"x10", 12"x18", 16"x24", 24"x36" and 32"x48". Frames are not included. Colors may vary slightly from what you see on screen because of monitor settings and the printing process. We may discontinue any design at any time.
4. Pricing
All prices are in USD and may change without notice; the price at checkout is final. We reserve the right to correct pricing errors.
5. Orders
By placing an order you make an offer to purchase. We may accept or decline any order, for example in case of suspected fraud or a pricing error; if we cancel, you receive a full refund.
6. Payment
We accept the payment methods shown at checkout. By submitting payment, you confirm you are authorized to use that payment method. See our Payment Policy.
7. Shipping
Shipping is free on all orders. Orders ship within 2–5 business days; delivery times vary by destination. WallMuse is not responsible for delays caused by carriers, customs or events beyond our control. See our Shipping Policy.
8. Returns & refunds
Returns and refunds are handled under our Return & Refund Policy. Posters that arrive damaged, misprinted or wrong are replaced or refunded at no cost.
9. Cancellations
Once an order goes to print (typically within 24 hours) it can no longer be changed or cancelled. Contact hello@wallmuse.store right away and we will do our best.
10. Intellectual property
All artwork, designs and content on this website belong to WallMuse or its licensors and are protected by copyright. Buying a poster gives you the physical print for personal display — not the right to copy, resell or redistribute the artwork.
11. User content
If you submit reviews, feedback or photos, you grant WallMuse a non-exclusive, royalty-free license to use and display them. You are responsible for making sure your submissions do not infringe anyone else's rights.
12. Prohibited conduct
You agree not to use our store for any unlawful purpose, submit false information, interfere with the website, or attempt unauthorized access to our systems.
13. Third-party links
Our website may link to third-party websites for convenience only. WallMuse is not responsible for their content or privacy practices.
14. Disclaimer of warranties
Our website and services are provided 'as is', without warranties of any kind, to the extent permitted by law.
15. Limitation of liability
To the fullest extent permitted by law, WallMuse's liability is limited to the amount you paid for the product in question, and we are not liable for indirect or consequential damages.
16. Privacy
Your use of our store is also governed by our Privacy Policy.
17. Modifications to terms
We may update these Terms at any time. Changes are posted on this page with an updated date; continued use of the store means you accept them.
18. Governing law
These Terms are governed by the laws of Queensland, Australia. Nothing in them limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you.
19. Contact us
If you have any questions about these Terms, please reach out:
- Email: hello@wallmuse.store
- Phone: +61 412 453 475
- Address: 4 Nara Street, Kenmore, QLD 4069, Australia
Questions about these terms? Send us a message or email hello@wallmuse.store — we reply within 1–2 business days.