Return & Refund Policy

Please check your poster as soon as it arrives. If it is damaged, misprinted, or not the design or size you ordered:

• Email hello@wallmuse.store within 14 days of delivery with your order number and a photo of the poster and the packaging.
• We will send a free replacement or a full refund — your choice. You do not need to send the damaged print back.

Because every poster is printed to order just for you, please check the size before checkout. If you are unhappy for any other reason, write to hello@wallmuse.store within 30 days of delivery. The poster must be unused, unframed and in its original packaging, and we will send you return instructions.

1. Email hello@wallmuse.store with your order number and the reason for your return.
2. We reply within 1–2 business days with the next steps.
3. Items sent back without first contacting us cannot be accepted.

We will let you know once your refund is approved. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

The fastest way to get a different design or size is to place a new order. For damaged or wrong items we replace them free of charge.

If your order ships to the European Union, you can cancel or return it within 14 days of delivery for any reason, as long as the poster is unused and in its original packaging.

• Email: hello@wallmuse.store
• Phone: +61 412 453 475
• Address: 4 Nara Street, Kenmore, QLD 4069, Australia